Any recent improvements

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  1. It’s sad to hear that you have issues with M1. I have had a few questions (not issues) and they were all responded to in the timeframe that was stated in the reply email. I went through the app and selected help (not sure what it’s called), selected my area I needed help in and typed my question. I received a response right away saying someone will reply in 3 days and had a response the next day and my questions were answered. Did that a few times and seemed to have similar experiences each time.

  2. Move to Schwab. To like M1 you have to be willing to accept bad customer service to get their specific flavor of account management. Doesn’t sound like you.

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